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Money deducted no tickets

New Author
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Hi,

i purchased 2 standard tickets from Paris to Lausanne for travel on Tuesday 03.03.2020 for CHF180. The money got deducted from my credit card but I did not get the tickets and rather got the message “Unable to connect to authorization system. Please try again later.” Why did this happen? How do I get the booked tickets / the refund?

 

Thanks.

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Moderator
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Hello @Harsh 

Thank you for your query.

Normally when you make an online purchase you receive immediately an email as confirmation. If you didn't receive a confirmation mail with the ticket, it means that the payment didn't go through and the credit Card was not debited.

Tip: Check your next credit card statement / bank statement.

Kind regards.

GiorgiaB

 

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New Author
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Hello @GiorgiaB,

Thanks for your reply. I have already checked with my credit card company and they have confirmed that the amount has been deducted. And I have checked inbox and junk mail in my e-mail and trips in sbb, but the trip is not showing up. Can you please suggest how I can get the refund?

 

Thanks and Regards,

Harsh