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I want refund

New Author
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Re: I want refund

Traveller (platinum)

Hello @JunyoungLee 

For all refund requests, please complete the refund form via the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html.

I wish you a pleasant afternoon.

Best regards

JulieL

Re: I want refund

New Author
0 Likes

Hi JulieL,

Thank you for the link.

I had an issue that is not in this list. I bought a ticket, the payment passed but your system told me the time expired (it was probably 30 seconds for the payment to be done, I don't know what timers you use).

There is no category of system error. How can I enter my claim for refund?

Thanks in advance.

Re: I want refund

Traveller (platinum)

Hello @Balkancruiser 

You can also contact the Contact Center by phone on 0848 44 66 88 (CHF 0.08/min) or by e-mail at ticketshop@sbb.ch

I wish you a nice afternoon.

Best regards,
JulieL

Highlighted

Re: I want refund

New Author
0 Likes

@JulieLthank you for the suggestion!

A few hours after the incident I got  my money back by the system. My bank sent me a notification of erraneous payment being transferred back.

We're all good now.

Thank you for your time and have a great day! ^^