Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You can discover and actively shape the digital services of SBB here.


Back Forward

Step 3

You will find tips and tricks about train travel here.


Back Forward

Step 4

You will see the latest posts from all areas of the Community here.


Back End tour
Highlighted

I bought a ticket twice by mistake

New Member
0 Likes

Is it possible to get a refund from one ticket ? 

 

Re: I bought a ticket twice by mistake

SH2
New Member
0 Likes

Same. The app/server has been rejecting my request for 12 minutes and now I have 2 suddenly

Re: I bought a ticket twice by mistake

Moderator
0 Likes

Hi @Adam3472 
Hi @SH2 

Thank you for your request.

To make a refund request, you can use the following link:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request/online-mobile.html

I wish you a nice day.

Regards
NicolasK