I bought a ticket but I will not use it. How do I get it reimbursed?

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Bought 2 saver tickets but had to cancel the trip. How do I cancel them and get reimbursement?
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Re: I bought a ticket but I will not use it. How do I get it reimbursed?

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Hello, i think it's best to write the ticketshop: ticketshop@sbb.ch