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How long does a refund take?

New Member
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Helo, I wrongly booked two day saver tickets for 9 march 2020 when i meant to book for 10 march 2020. I have rebooked for 10 march 2020. On 4 march, i submitted a request for the 9 march 2020 refund to be refunded. I have yet to hear back. May I know how long does it take to process this?

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Moderator
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Hello @Echappes 

Thank you for your query.

If a refund can be made, the request is processed directly. Our customers do not receive any feedback, unless the refund could not be processed. To check if your refund request has already been processed, you can contact our Contact Center by phone on 0848 44 66 88. Otherwise you will see the credit on your monthly statement.

I wish you a nice Sunday.

Kind regards,
FatimaH