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Faith

Fay
New Member
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My train was cancelled and I bought a super saver ticket. Can I catch the next train with ticket?

Re: Faith

Moderator
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Hi @Fay 

Yes, in this case it's possible.

You can find the answer here (under terms and conditions):
"Where a train is cancelled or delayed or a route is closed, you may use the next connection with confirmation from the ticket inspector or sales agent."

If you have already purchased a new ticket, please fill in the refund form online:
https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html

Kind regards
SandraI