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Error XVA-1001

New Author
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I opened the app. It asked me to update the app. I clicked yes. I chose my journey. Then I went to buy a ticket. The ticket options did not show. It timed out with error code XVA-1001. Tried again repeatedly. Please help. 

Re: Error XVA-1001

Moderator
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Hello @Robin 

Thank you for your request.

This error message appears when the connection cannot be recovered due to network problems. Causes may vary. We recommend that you try again.

I wish you a nice afternoon.

Best regards
JulieL