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Hello and welcome to the SBB Community. What would you like to do?
easy ride was not working due to the app’s inability to precisely locate me. I switched location on and off in the iOS>SBB settings, then got stuck with the message “location access is insufficient or deactivated” effectively killing the easy ride feature altogether.
Quitting the sbb app and relaunching doesn’t help.
Sounds like a bug to me
Using app v. 9.10.0 (140), iOS 13.3, iPhone 11 Pro
Hi @Dokterdok
Thank you for your request.
If you enter the SBB Mobile app settings of "Location" => "Always", it works perfectly.
You will find all the information under the following link: https://www.sbb.ch/en/timetable/mobile-apps/sbb-mobile/easyride/faq.html
Best regards
NicolasK
Hello Easy Ride is not working in Zurich and I am getting an EV01 error message.
This is hugely frustrating as I enjoy using Easy Ride.
Many Thanks
Neil
Same problem to me
Any answer to this problem?
Hello @Taggart123
Thank you for your query.
Contact EasyRide directly via contact form. You will find this on the SBB Mobile App.
I wish you a nice day.
Kind regards,
AferditaS
Hello @Abhi
I recommend you delete the app and reinstall it. Use the following link to help you. https://www.sbb.ch/en/timetable/mobile-apps/sbb-mobile/easyride/faq.html
If the problem persists, contact our specialists at the following number.
0848 44 66 88 (CHF 0.08/Min.)
Kind regards, SandrineS