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Back End tour
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Changing ticket validation time

New Member
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I’ve bought a ticket valid from 8:07 - 10:07 but need to travel one hour earlier at 7:07 (same price, same route). Can I still use the same ticket or change the departure time from 8:07 to 7:07? (How?)
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Moderator
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Hello @Maureen

Thank you for your query.

No, the ticket is only valid for the booked date and time. If you want to use another connection, a new ticket is necessary. 

We cannot make any changes to your ticket. For a possible refund please contact directly our ticketshop by e-mail: ticketshop@sbb.ch.

I wish you a nice day.

Greetings,
FatimaH