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Can I get a refund?

New Author
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Order1 no.:538753371
Order2 no.:537390091
Order3 no.:536910611

The new corona virus incident has forced us to cancel our trip. I understand that the refund is difficult by convention, but is it possible?

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Re: Can I get a refund?

Moderator
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Hello @Soonouk 

Thank you for your query.

Please fill in the refund request form on the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html . You can also mention the reason why you have to cancel your trip.

Kind regards.

GiorgiaB

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Re: Can I get a refund?

New Member
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There is no appropriate reason to choose Corona Virus in your refund request page. Please clarify this further.

 

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Re: Can I get a refund?

Moderator
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Hello @Serhanpal 

Thank you for your query.

Pick a reason. Afterwards you can write the exact reason under "your message".

I wish you a nice day.

Kind regards,

AferditaS