Hello @Mak222
Thank you for your request.
Unfortunately, without access to your ticket, I cannot give you an exact answer. If the purchase was made online, I advise you to contact my colleagues directly by phone on 0041 (0)848 44 66 88 (CHF 0.08/min) or by e-mail: ticketshop@sbb.ch.
I wish you a nice afternoon.
Best regards,
JulieL