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Big problem with easyride calculation

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I have been using easyride without much problem for a few months. I hold a demi-tarif card which is registered on my SBB account. Yet two days ago I made a roundtrip from Morges to Geneve, including a few trip with public transportation on TPG in Geneva. This morning I see that I was charged by easyride a huge 43 chf + for that trip, whereas usually a day round-trip to Geneva and local area runs around 23chf with my demi tarif. How can I contests this calculation and get reimbursed by this overcharge. Thank you very much

Moderator

Hi @GZee 

Thank you for your request.

Regarding the price calculation, I recommend you to contact EasyRide directly via the contact form. on the SBB Mobile App.

Thank you for your understanding.

I wish you a nice day.

Regards
NicolasK