sbb mobile app keeps stopping after latest updates

[mw0]

I updated the sbb app today, and now it keeps stopping (crashing) in almost any function I try to use.

I can login to swisspass.ch, but as soon as I try to load my travelcards: crash. I search for a connection in the timetable: crash. etc...

So basically the app is completely useless on my Galaxy S7 now ...

Anybody else seeing this?

Maybe any ideas on how to fix this? (I have already reinstalled twice...)

Thx

[FatimaH]

Hello @mw0 

We recommend you to contact our support via e-mail: ticketshop@sbb.ch

In order to analyse your problem, we require the following additional information (please forward as much details as possible):

- Manufacturer (Samsung, Nokia, Apple, etc.):
- Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
- What operating system (including its version) is running on your mobile phone?:
- Which version of SBB Mobile is installed on your mobile phone?:
- Time of the incident (date/time):
- Detailed problem report (including screenshot if possible):
- Steps executed until the error appears?
  - Which schedule has been selected?
  - Which ticket has been selected (class, outward/return, full-/half fare)?:
  - Amount of the purchase?

NOTE: In most cases, the problem can be solved by updating the app or uninstalling and reinstalling it.

Kind regards,
FatimaH

[unastaten]

Hello @FatimaH 

Thanks for pointing!