In order to analyse your problem, we require the following additional information (please forward as much details as possible):
- Manufacturer (Samsung, Nokia, Apple, etc.):
- Mobile phone model (Galaxy S5, Lumia 900, iPhone 6, etc.):
- What operating system (including its version) is running on your mobile phone?:
- Which version of SBB Mobile is installed on your mobile phone?:
- Time of the incident (date/time):
- Detailed problem report (including screenshot if possible):
- Steps executed until the error appears?
- Which schedule has been selected?
- Which ticket has been selected (class, outward/return, full-/half fare)?:
- Amount of the purchase?
NOTE: In most cases, the problem can be solved by updating the app or uninstalling and reinstalling it.