Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

reclaim ticket from app purchase

PJS
New Member
‎26.09.2019 10:31

how can i reclaim a ticket I have accidentally purchased through the SBB app?

0 Likes
1 REPLY
FatimaH
Moderator
‎27.09.2019 13:53

Hello @PJS 

Thank you for your query.

Please use directly following form for a refund request: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html

Kind regards,
FatimaH

0 Likes

Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

Clients help each other:
The SBB Community is the digital center for questions about the railway and everything in connection with it.

Social Media

The company