payment method add error code DTR 1403

[Pennie]

When I try to add a new payment method on the SBB app, it shows DTR 1403 error. 
but from the bank authorization, everything is successfully done.

[EleonoraS]

Hi @Pennie 

Thank you for your question. 

This error code means  “transaction declined without any further reason” and it is shown when
the test transaction made by our partner company fails. 

You can try saving your credit card directly under www.sbb.ch after loggin in with you personal account: it will be automatically available in the SBB App as well. 

If this does not work, please contact your credit card company.

Kind regards

EleonoraS

[ezeh]

Hi, I cannot add any payment method. Tried different amex and different visa. Call all the banks and transactions didn’t even reached the system so the limitation is on the platform. What can we do?

[NicolasK]

Hi @ezeh 

It is possible that some credit cards from foreign banks are not valid on the SBB Mobile application.

We do not have any additional information (data protection), please ask your bank directly.

Thank you for your understanding.

Regards
NicolasK