mobile app not working because of SSL certificate

[skatenato]

Since a couple of days the SBB app is not working on my mobile when searching train connections, because of a SSL error.

Checking this in detail it seems that this is due to the fact that the hostname active.vnext.app.sbb.ch uses a SSL certificate issued by "*.sbbmobile.ch", that is not a trusted one.

Best Regards

Andrea

[RahelW]

Hello @Christian29 

This error message appears if the desired train is not found in the timetable. Often this is because a filter has been set. Please check the extended search in the timetable.

I wish you a relaxing weekend.

Kind regards, RahelW

[Christian29]

CFF app on my iPhone that I am using very regularly, including yesterday morning, seems to be out of order today , with an error code FIS-1006 appearing on the screen. It has been like this for the past hour, despite internet connection working fine on my phone as tested with Safari.

[skatenato]

Hello, thanks for your reply but here I’m talking about the iOS app on my phone not on my computer. And the issue is due to the fact that the SSL certificate is issued by a non standard CA. 
best regards 

[RahelW]

Hello @skatenato 

The problems incurred in the SBB Mobile application could be due to your cookie settings. Please set your computer security settings to «medium». If this does not help, then adjust the cookie setting manually to «accept». Please do not hesitate to contact our call center under 0848 44 66 88 (CHF 0.08/Min.)  if the problem persists.

I wish you an excellent afternoon..

Regards RahelW