Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

mobile app not working because of SSL certificate

New Author

Since a couple of days the SBB app is not working on my mobile when searching train connections, because of a SSL error.

Checking this in detail it seems that this is due to the fact that the hostname uses a SSL certificate issued by "*", that is not a trusted one.

Best Regards



Hello @Christian29 

This error message appears if the desired train is not found in the timetable. Often this is because a filter has been set. Please check the extended search in the timetable.

I wish you a relaxing weekend.

Kind regards, RahelW

New Member

CFF app on my iPhone that I am using very regularly, including yesterday morning, seems to be out of order today , with an error code FIS-1006 appearing on the screen. It has been like this for the past hour, despite internet connection working fine on my phone as tested with Safari.

New Author

Hello, thanks for your reply but here I’m talking about the iOS app on my phone not on my computer. And the issue is due to the fact that the SSL certificate is issued by a non standard CA. 
best regards 


Hello @skatenato 

The problems incurred in the SBB Mobile application could be due to your cookie settings. Please set your computer security settings to «medium». If this does not help, then adjust the cookie setting manually to «accept». Please do not hesitate to contact our call center under 0848 44 66 88 (CHF 0.08/Min.)  if the problem persists.

I wish you an excellent afternoon..

Regards RahelW