Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Today I lost my credit card small wallet. I'm not quite sure where I lost it (on the platform or in the train). Inside the wallet are cards in the name Vergie Vannoy, driving license.
I recommend that you submit a lost property report directly online at: https://www.sbb.ch/en/help-and-contact/lost-found-office/submit-loss-report.html. Based on the incoming reports of lost property or found objects, you will be informed of the status of your lost property report by SMS or e-mail after 4 and 10 days. You can find more information at sbb.ch/lost-found-office
I recommend that you submit a lost property report directly online at: https://www.sbb.ch/en/help-and-contact/lost-found-office/submit-loss-report.html. Based on the incoming reports of lost property or found objects, you will be informed of the status of your lost property report by SMS or e-mail after 4 and 10 days. You can find more information at sbb.ch/lost-found-office
