Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

entering zip code on mobile app

New Member


I just purchased a Swiss Pass and want to register it on the mobile app. It tells me to check my entries and I suspect it is the zip code it is not happy with. I enter the zip code as on my account but it still does not recognize this.  

Pendler/in (Bronze)

Hello @luigi1 

In this case I would recommend you to visit a staffed SBB counter or please contact the Contact Center at 0848 44 66 88 (CHF 0.08/min) - from abroad +41 51 225 78 00 with your request.

Thank you for your understanding and have a nice day.

Kind regards, VlaznimA.