If you have a general problem/malfunctioning with the App, you can send an e-mail with the following information to email@example.com so that we can check the cause:
- Manufacturer e.g. Apple, Samsung:
- Model e.g. iPhone 6, Galaxy S5:
- Operating system version e.g. iOS 9.1 or Android 5.1:
- SBB Mobile version, this is displayed in the app in the menu:
- Detailed error message with screenshot:
- Time of occurrence:
- Steps up to the error in order to be able to reproduce it:
- Access via the timetable or directly via the quick dial (network)?
- Which connection did you choose?
- Which ticket was selected (class, one-way/return, half/full fare)?:
TIP: The problem can be solved in most cases if you update the app or uninstall and reinstall it.
Have a nice day