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ro0ter
New Author

Hello all,

Well, I guess my title trellis everything:

I am traveling with two children: a 3 years old and a 5 years old (birthdays correctly entered). For some random and obscure reason it seems that adding my daughter to any trip won't allow me to conclude the ticket purchase: the purchase ticket button is disabled.

I already removed my daughter and re-added her in the application, yet no change.

 

 


Accepted Solutions

Hello @ro0ter 

 

If you have a general problem/malfunctioning with the App, you can send an e-mail with the following information to ticketshop@sbb.ch so that we can check the cause:

 

- Manufacturer e.g. Apple, Samsung:

- Model e.g. iPhone 6, Galaxy S5:

- Operating system version e.g. iOS 9.1 or Android 5.1:

- SBB Mobile version, this is displayed in the app in the menu:

- Detailed error message with screenshot:

- Time of occurrence:

- Steps up to the error in order to be able to reproduce it:

- Access via the timetable or directly via the quick dial (network)?

- Which connection did you choose?

- Which ticket was selected (class, one-way/return, half/full fare)?:

TIP: The problem can be solved in most cases if you update the app or uninstall and reinstall it.

 

Have a nice day

EleonoraS

View solution in original post


All Replies
ManuelaPf
Pendler/in

Hello @ro0ter 

Accompanied children under six years travel free of charge in Switzerland. The accompanying person must be at least 12 years old and hold a valid ticket. More informations you will find here:  Travelling with children | SBB 

Kind regards
ManuelaPf

Hello ManuelaP

Thank you for the reply.

I do know that children under 6 travel for free, it's just that I've always requested tickets for my children.

The interesting part is that I can purchase a ticket if I select only one of the children (either one), but I can't purchase any ticket if both children are selected.

I am sure that this worked in the past. My wife's SBB app started to misbehave a month ago and mine only a week ago.

Regards!

Hello @ro0ter 

 

If you have a general problem/malfunctioning with the App, you can send an e-mail with the following information to ticketshop@sbb.ch so that we can check the cause:

 

- Manufacturer e.g. Apple, Samsung:

- Model e.g. iPhone 6, Galaxy S5:

- Operating system version e.g. iOS 9.1 or Android 5.1:

- SBB Mobile version, this is displayed in the app in the menu:

- Detailed error message with screenshot:

- Time of occurrence:

- Steps up to the error in order to be able to reproduce it:

- Access via the timetable or directly via the quick dial (network)?

- Which connection did you choose?

- Which ticket was selected (class, one-way/return, half/full fare)?:

TIP: The problem can be solved in most cases if you update the app or uninstall and reinstall it.

 

Have a nice day

EleonoraS

View solution in original post

jhonim
New Author

Hope you got your solution. Sometimes its late due to the technical error. But this support is one of the best. Thanks to the community.

Regards: descargar gbwhatsapp 2022