can't buy tickets in app due to sbb/zvs/reise/4406

[MGC]

what should I do? it always happens when I want to buy tickets form the stop "martinets"

[MGC]

Villars sur Glane Martinets.
it doesn't work in the app and on sbb website neither @MGC 

[Carlo_CSM]

Hi there @MGC 

It seems to be a data problem in a database. I have forwarded this to the appropriate people and hope for a quick fix. Thank you for your tip.

Kind regards

Carlo 

Team SBB Mobile

[Joël]

Happens today for all destinations/origins!? No additional information on the app or on internet. The staff says *out of order". There is no ticket machine here. Therefore a cheap trip...

[Ex-Bähnler]

Hallo @MGC und @Carlo_CSM 

Gemäss Auskunft des SBB Contact Center handelt sich hierbei um einen Fehler zwischen den Fahrplandatenbanken. Der Fehler wird mit einem Update am 04.08.2021 behoben.

According to information from the SBB Contact Center, this is an error between the timetable databases. The error will be corrected with an update on 04.08.2021.

Gruss, Reto

[Carlo_CSM · Accepted solution]

Hello @Ex-Bähnler  und @MGC 

I was on vacation:). Thanks for the update. Did a quick read of the internal incident report and it was effectively a problem with the timetable data. The correction was released on 4.8.21.

Kind regards.

[totobene]

Hi @Carlo_CSM 

The exact same error happens for me when booking tickets to Tenna, Post.

Could it be the same issue as described above?

Best regards and thanks for taking a look

[Ex-Bähnler]

Hallo @totobene 

Thanks for the message. You can buy the ticket at the ticket machine. 

Regards, Reto

[Ex-Bähnler]

Hi @MGC 

Der Fehler betrifft alle Stationen der Buslinie 5 zwischen Villars-sur-Glâne, gare und Fribourg, Midi in Richtung Fribourg, gare. Zum Beispiel bei einer Weiterfahrt nach Tafers, Dorf.

In der umgekehrten Richtung funktioniert es normal. Auch bei einer Weiterfahrt mit der SBB/CFF nach Bern oder Lausanne tritt der Fehler ebenfalls nicht auf.

Bis der Fehler behoben ist kannst du für eine Reise zum Beispiel nach Tafers, Dorf eine Verbindung ab Villars-sur-Glâne, gare wählen. Du bekomst dann ein Zonenbillett für 2 Zonen. Dieses ist auch für den Bus ab Villars-sur-Glâne, Martinets gültig.

_________

The error affects all stations of bus line 5 between Villars-sur-Glâne, gare and Fribourg, Midi in the direction of Fribourg, gare. For example, when continuing to Tafers, Dorf.

In the opposite direction, it works normally. The error also does not occur when continuing with the SBB/CFF to Bern or Lausanne.

Until the error is fixed, you can choose a connection from Villars-sur-Glâne, gare for a journey to Tafers, Dorf, for example. You will then get a zone ticket for 2 zones. This is also valid for the bus from Villars-sur-Glâne, Martinets.

(Translated with deepl . com)