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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

SBB Mobile, SBB Preview, EasyRide (Apps)

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1
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262

Link Half Fare card in SBB App

4
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877

Cancelation policy

1
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238

Problems with my departure board showing bus that does not go

1
0
138

Zurich HB - Uetlimberg

2
0
207

Bike day pass with super saver ticket

1
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161

Changing time setting

1
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175

Easy Ride - forgotten check in but already travelling on 24h day pass

1
0
180

Can't access my Swiss Travel Pass Flex on my SBB app

1
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202

Half Fair Card and BOP

1
0
220

Bernina express train

4
0
499

Travelling with a dog in Geneva

4
1
417

Advance reservations

1
0
215

Set up payment with pre paid card

1
0
181

Request for information Day pass from Geneva to Montreux

1
0
264

Payment method add error code DTR 1403

5
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2.5K

GA subscription doesn't allow to buy a ticket

2
0
209

Easy Ride works but has error when ending the trip

2
0
474

Urgent: Paid but not received a ticket

1
0
196

Payment error but I've been charged twice

2
0
305

Swiss pass card was disappeared on the app

1
0
2.8K

Journey widget

6
0
548

Swiss Travel Pass Flex

1
0
248

Children Super saver tickets

2
0
285

Problem with dark mode

1
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168

Wrong payment

2
0
398

Security

1
0
205

IOS 16.1 live activities

1
1
428

Money deducted no tickets

11
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5.1K

Money Deducted but no confirmation received

1
1
180

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Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

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The SBB Community is the digital center for questions about the railway and everything in connection with it.

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