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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

SBB Mobile, SBB Preview, EasyRide (Apps)

REFUND SBB MOBILE

1
0
48

Yearly statement of easy ride

1
0
58

Saver day pass

1
0
48

Travel card for my dog

1
0
62

The tram depart early

1
0
44

Lost Thermos (19.03)

1
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41

For cancellation refund request

1
0
49

linking 4 days Swiss travel pass for tourist to SBB mobile account

2
0
80

Easy ride

5
0
796

Technical Problems

1
0
96

Ticketkauf stornieren

1
0
74

Swiss Travel Pass - Purchase for a group of 4

1
0
88

cannot purchase my ticket with 2 children: Exclamation sign, purchase button disabled

6
0
2.1K

Swiss travel pass, not able to reserve seat between Luzern - Brünig-Hasliberg

2
0
114

FIS-1025 error

2
0
158

Bellagio to Colmar

1
0
78

Where to file complaint for easy ride department if my report in the app keep getting ignored?

2
0
803

3DSecure verification

1
0
92

Swiss Travel Pass Youth

1
0
144

Identification of more than one TWINT payment options

1
0
145

Missing Feature

1
0
113

Feature suggestion page

1
0
149

Golden Pass

3
0
184

How to set default payment card?

1
0
143

Error UTE-510

8
0
2.3K

Save journey from commuting

1
0
134

Upload 15 day Swiss Travel Pass

1
0
134

Bug: location access insufficient or deactivated

1
0
171

UtE-510 on samsung s22

1
0
296

Seat reservation not possible

2
0
270

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Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

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The SBB Community is the digital center for questions about the railway and everything in connection with it.

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