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account login error

ipx
New Author
0 Likes

Hi, today I'm having difficulties logging into my existing swisspass account (on the phone and from laptop). I'm also unable to complete registration for my wife's new account from her phone. For example, my computer displays the below error... Is there an issue with SBB site today or is it something on my side? How should I fix this? Thank you very much!

Identifier ch.sbb.wcms.internet.pages.globalpage.DynamicDataLayerController cannot be correctly instantiated by the Use API

Cannot serve request to /de/home/_jcr_content/dyndata.nocache.html/sbb-internet/components/content/dynamicinclude/datalayer on this server

Re: account login error

SandrineS
Moderator
0 Likes

Hello @ipx 

Thank you for your request.

We are not aware of a general problem.

Please send us a screenshot of the error message via the contact form. Contact SBB Mobile | SBB

Greetings, SandrineS

Re: account login error

ipx
New Author
0 Likes
 

Re: account login error

ipx
New Author
0 Likes

Thank you, @SandrineS, I have just followed your suggestion to write & send screenshot

Re: account login error

ipx1
New Member
0 Likes

They were able to fix it for me, thank you very much!