Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

XVA -1009

New Author
The app only works under WiFi, not under G4. The above message appears and a note that there is no internet connection. However, all other apps can easily access the Internet.

Hello @yesinkatle6 

Thank you for your query.

The SBB Mobile App also works with the mobile data of your mobile phone subscription. Please check in your mobile phone settings if the mobile data are activated for the SBB Mobile App.

Kind regards,

Thank you for your query.