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Where to file complaint for easy ride department if my report in the app keep getting ignored?

SOLVED
sbbnofraudpls
New Author

Hi all,

I tried several times to correct a ticket problems and asked for details about a trip with easy ride, using the function in the sbb mobile app "report a problem" or "submit feedback". The easy ride department first responded with very vague answer and says the ticket is correct, after I replied and said this ticket start is not correct and request for detailed timestamp, they either ignores my request or said we already answered you, which is not true since i never got an answer for the follow up question. This is honestly so disrespectful and unprofessional.

 

I filed a complaints in https://www.sbb.ch/en/station-services/after-your-journey/customer-service/praise-comments/kritik/ti...but got no response after 2 weeks. And all the SBB mobile app feedback/report are either no answer or a reply that says we already answered you. Where can I file a complaint for this pattern of behaviour and actually get the ticket log data/ correct the ticket error? How could the customer service team be so irresponsible and unhelpful??!!

1 ACCEPTED SOLUTION
RolandP
Commuter (silver)

Hello @emmak 

It does not matter whether you activated it 3 minutes late or ten minutes late or that your Easy Ride ticket included all zones. You must be in the possession of a valid ticket before train departure of which you obviously weren't. 

Please call the number mentioned on your receipt should you wish to talk to an SBB official.

Best regards,
Roland

 

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.

View solution in original post

2 REPLIES
emmak
New Member

I saw this happen to me also. I got a fine for activating too late. When running onto a train to go skiing with full capacity and everyone coordinating things, I activated 3 minutes late. Still my easy ride receipt is with all the zones I travelled. 

i noticed later that my receipt said I activated it 10minutes late. Luckily I have a screenshot on my phone with the time, and how long my ride had been on going which you can calculate to be 3 minutes. It’s also impossible that with the geolocation tagged station that it had been 19minutes. So either the train left 5minuted late and I wasn’t „late“ to activate, or there’s a problem with their ticket start time in receipts. 

RolandP
Commuter (silver)

Hello @emmak 

It does not matter whether you activated it 3 minutes late or ten minutes late or that your Easy Ride ticket included all zones. You must be in the possession of a valid ticket before train departure of which you obviously weren't. 

Please call the number mentioned on your receipt should you wish to talk to an SBB official.

Best regards,
Roland

 

War mein Beitrag hilfreich? Dann freue ich mich über einen Like oder die Markierung als Lösung :: Was my reply helpful? Thank you for giving it a like or mark it as solution.