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WHY my order has been cancelled?

New Author

I have bought a swiss pass from the website on Aug.8th. After I had just placed the order, it was being cancelled(I don' t know whether it is automatically or by my mistake), the money will be refounded due to the Email I have received. However until now I do not receive my refound. So I am wondering whether my order has been correctly refound. Do I have to buy another swiss pass if I would use it for travel? What is the main reason of the cancellation?


Hi @Rhuzerv 

Thank you for your request.

On this forum, we do not have any information regarding our customers' subscriptions (data protection).

For further urgent information, i advise you to call us. You can use the phone number +41 848 44 66 88. If you are calling from abroad and this number does not work, please try +41 51 225 78 00.

Thank you for your understanding.

I wish you a nice day.


I have tried lots of time to phone your service, waiting a long time but have never been connected to one of your assistants. Till now I have spent lots of money on calling you and it is really annoying. Could you give me another plan?

Hi @Rhuzerv 

If this did not work by phone, you can make your request online.

You will find more information and the request form here.

I wish you a nice weekend.

Best regards