Toggle went back

[Corina1]

Hello team, I would like to report a problem with the app. I use daily the start journey option and get a ticket generated. It happened more than once that the toggle moved back and no ticket was generated. I got a fine due to this issue. i am 100% sure i started the application but it seemed like I didn’t when I was asked for the ticket. Is there a bug with this application on IOS? I always buy tickets and I am sure here it is not a human error but an app error. What can I do in this situation?

[NicolasK · Accepted solution]

Hi @Corina1 

Thank you for your request.

On this community, we do not have any information regarding fines. We are not aware of any malfunction of the application or by EasyRide.

If you have any questions about EasyRide, please use the contact form directly on the application.
Concerning your fine «Travelling without a valid ticket» please get in contact with the responsible department.

SBB Service Center Revenue – Zurich
SBB AG
Passenger Traffic
Central Revenue Services
P.O. Box
8048 Zurich

Phone: +41 848 00 11 33 (local rate/Monday - Friday 8.00-17.00)
Internet: sbb.ch/en/rogf

I wish you a nice weekend.

Regards
NicolasK