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Ticket purchase Fail

New Member

Hello, when I try to purchase a ticket it continually says “an error occurred while processing your query”. 

This happened yesterday and I thought I would try again today with no luck. The tickets are super saver and the ticket price has already increased so I am eager to get this resolved quickly. 

I have checked the expiry data of my card and this is not the problem. 


I look forward to your response. 



Commuter (silver)

Hi @LKeyte27 

We regret the problems that you are having in using our Ticket Shop. We require the following additional information in order to analyse your problem (please forward as much details as possible):


I came across similar issue when trying to purchase a saver day pass for myself and family.  Please advise. 

Traveller (platinum)

Hello @Neelu,

For a better evaluation of your problem I suggest you to contact our service

Have a nice day