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Back End tour
okadioglu
New Author

Hi, whenever I try to apply for a refund on my tickets I get an error. It was the case last week and still exists. There is no any problem until the last section (4- to send) however once i hit the red button of "to send" I see the error of "An error occurred during processing.". Can you please take a look at that? Thank you.


Accepted Solutions
FatimaH
Moderator

Hello @okadioglu 

Thank you for your query.

Try uninstalling the app and reinstalling it. If it still doesn't work, try sending the refund request through our website: https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html

We are not aware of a general problem.

Kind regards,
FatimaH

View solution in original post


All Replies
FatimaH
Moderator

Hello @okadioglu 

Thank you for your query.

Try uninstalling the app and reinstalling it. If it still doesn't work, try sending the refund request through our website: https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html

We are not aware of a general problem.

Kind regards,
FatimaH

View solution in original post

Hi thanks for your answer. Actually, I was trying to send my request from the website, not the app. Somehow it worked now. Have a nice day!