Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
According to application the tram must depart at 19:26. The tram depart at 19:24. I thought it is not my tram. I did have any notification in the my phone.
Please contact the transport company directly. SBB receives the departure times from the respective transport company. These are integrated into the app.
