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Sync mobile to card

New Author

The sync said my postal code do not match when I tried to sync the card and mobile. Is there any suggestions?


Hello @OS 

Thank you for your query. 

Can you please tell me what country you're in and what postal code you have?

I wish you a nice day.

Kind regards,


I registered by mobile and used my address in the US with postal code 67152. While I was in Lausanne, my son-in-law help me get the actual card and use his postal code 1004. ( My mistake not knowing that they are the same type of card) Now I wan to syne the information. I tried several combinations but it didn't work. 

Hello @OS 

Thank you for your message.

I have tried to do the registration on At Post Code I entered "67152" and at Town I entered "Kansas" and could complete the registration. I recommend you do this through the website. 

Kind regards,


Thank you so much, I will try.