Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Swisspass link to account

Fkessler
New Member

Hello, I am trying to connect my swisspass to my cff account and unfortunately it does not work. I asked to à guichet to link it but they cannot do it and told me to contact cff online which apparently can only be done through your paying phone number. Is there an email I can send my swisspass details for them to be linked to my CFF account ?

1 REPLY
AferditaH
Moderator

Hello @Fkessler 

Thank you for your query.

The best way is to contact the Contact Center directly on 0848 44 66 88 (CHF 0.08/min) or via the contact form. You can find this on the SBB Mobile app under Settings "Help and Feedback".

I wish you a nice day.

Kind regards, AferditaH