Betreff: Swiss pass needs to be reconnected to SBB app

[potato-swiss]

My Swiss Pass has been linked to the SBB app successfully, however after a period of a few days to a week or so it needs to be reconnected in the app again. Is this a normal security feature?

I have the SBB preview app on my iPhone and on my iPad as well as the ZVV and tpg preview app, all linked with my Swiss Pass. 

Thanks

will

[GiorgiaB · Accepted solution]

Hello @potato-swiss 

Thank you for your message.

This is a temporary problem in the app. We are aware of this error and are endeavouring to find a solution. 

In the meantime, you can proceed as follows:

• In the top left of the navigation menu, select «Settings» and then «Other settings».
• In «the other settings» under «MySwissPass» you can click «Remove the SwissPass card configuration».
• Go back to «Settings» and select «My SwissPass».
• Follow the further instructions.
• Your SwissPass Mobile will now be displayed in the SBB Mobile app under «My SwissPass». 

I wish you a nice day.

Kind regards, GiorgiaB