Swiss Travel Pass not showing in mobile app

[mcclur64]

Hello!

Foreign traveler here, I just purchased 2x Swiss Travel Pass Flexes on my account for myself & my wife. My purchases aren't currently showing up in my SBB mobile app, is there a way to add them/sync them with my SBB mobile app?

Thank you!

[fiddlinfool]

I’m really replying to SBB here. There should be a way to add a trip or pass to the app. SBB is giving the same responses now in 2022 as in 2018. Yes, we understand we cannot see our purchase in the app because we had not logged in first. Well SBB, do something about it instead of making excuses for half a decade. 

[SandrineS]

Hello @mcclur64 

Under the ‘Tickets & SwissPass’ tile, you will see your Swiss Travel Pass.

Important: if you purchased your Swiss Travel Pass without a login or via another vendor, it cannot be displayed in the SBB Mobile app.

You can find more detailed instructions on the following link: Help with Swiss Travel Pass for tourists | SBB help & contact

Greatings, SandrineS