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Swiss Pass Foto upload email..Scam?

Na
New Member

I received an email which looked to be from SBB asking to upload a foto otherwise Swiss pass will be disabled. Looks like a phishing email to me..

1 REPLY
AferditaH
Moderator

Hello @Na 

Thank you for your query

After a few years, the photo must be renewed. Please contact the Contact Centre on 0848 44 66 88 (CHF 0.08/min) or at ga@sbb.ch.

Have a nice day.

Kind regards, AferditaS