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Super saver Ticket refund

New Author


I bought 4 super saver tickets (2 adults and 2 children) under order number 550691330. I live in UK and had holidays planned in April. Due to current COVID 19 situation and restrictiion imposed on international travel by both UK and Swiss authorities, I have to cancel my trip.

I have raised a request last week for tickets refund but have not heard anything yet. In total, i paid CHF113.60. Will you be able to advise how long will it take to process the refund?




Hello @Wasif 

We have refunded the tickets. The amount of CHF 113.60 has been credited to the payment card used for the purchase (exceptionally without a fee).

Kind regards

Hello @ManuelaPf

Thank you for the answer.