Started EasyRide, but didn't actually use transport, possible refund?

[SN86]

Hi all,

Yesterday I started my EasyRide to go a short distance to the nearby Coop. The waiting for the bus was quite long so we decided to walk to the next bus stop. Found a store near there and decided to go. So I decided to stop the EasyRide but it still charged me.

Is it a. possible to request a refund for that journey and b. if yes, how can I go about doing so?

Thank you in advance.

[SandrineS · Accepted solution]

Hello @SN86 

In order to report a problem with EasyRide, please proceed as follows:

Open SBB Mobile or SBB Preview app and tick the relevant journey in the «EasyRide» box. Then select «Report problem with journey» and fill out the form. Customer Services will check your journey and contact you directly.

Greetings, SandrineS