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Vijaymahajan370
New Author

Hi all, thanks to this subreddit was able to figure out the best pass for my trip to Switzerland. I want to set it on as a mobile ticket in the app, I have a SBB account but I'm unable to make a Swiss Pass account as it keeps asking for my customer number. As I only have the paper PDF, I don't see a customer number on there. I've tried the numbers that are on there with no luck. I also wanted to reserve some seats on a Golden Pass train, which I don't know if I can do if I don't have the Swiss Pass account.

 

Accepted Solutions
VlaznimA
Moderator

Hello @Vijaymahajan370 

If you have a provisional SwissPass on paper, the customer number should be noted below the birthday. The customer number is 10 digits in this format: xxx-xxx-xxx-x.
You can also contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) to inquire about your customer number.

Greets, VlaznimA.

View solution in original post


All Replies
VlaznimA
Moderator

Hello @Vijaymahajan370 

If you have a provisional SwissPass on paper, the customer number should be noted below the birthday. The customer number is 10 digits in this format: xxx-xxx-xxx-x.
You can also contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) to inquire about your customer number.

Greets, VlaznimA.

View solution in original post

Thank you for your reply my issue is solved now.

 

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Thank you for your help.

Please keep giving us guidance like this and we will be happy customers of yours.

 

 

 

 

 

Hi, 

I have the 15 day pass and can’t find the customer number to add to the SBB app. There is no number under my birthdate too. 

Hi @Samanthayhq 

Thank you for the request

Unfortunately, I can't help you with this communication channel.
We don't have the information. Please contact our hotline directly under the number +41 848 44 66 88. If this does not work, you can use the number +41 51 225 78 00. My colleagues will inform you.

I wish you Happy Holidays.

Best regards
NicolasK