So how do I find my customer number on my Swiss Pass?

[Vijaymahajan370]

Hi all, thanks to this subreddit was able to figure out the best pass for my trip to Switzerland. I want to set it on as a mobile ticket in the app, I have a SBB account but I'm unable to make a Swiss Pass account as it keeps asking for my customer number. As I only have the paper PDF, I don't see a customer number on there. I've tried the numbers that are on there with no luck. I also wanted to reserve some seats on a Golden Pass train, which I don't know if I can do if I don't have the Swiss Pass account.

[raquelfrometaur]

Hello! The same happened to me. The only way to get the customer number is contacting the company by phone?

Thanks in advance.

[VlaznimA · Accepted solution]

Hello @Vijaymahajan370 

If you have a provisional SwissPass on paper, the customer number should be noted below the birthday. The customer number is 10 digits in this format: xxx-xxx-xxx-x.
You can also contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) to inquire about your customer number.

Greets, VlaznimA.

[Karena]

I can't even call any of the customer contact numbers?  The above number says I don't need to dial 0 first when I don't I get the message I can't connect.  AT&T assured me there is nothing on my phone preventing me from calling Switzerland.  How can I get my customer number?

[RahelW]

Hello @Karena @jcouture1982 

Please use this online form to contact us.

I wish you an awesome day.

Regards RahelW

[jcouture1982]

Is there a number to call from the United States? I need my customer number.

[Windward]

What the heck is a Swiss Provisonal Pass? I was given a 'ticket', however there is NO customer number on it. Why is this such a big problem???!!!???? Geez...

[Samanthayhq]

Hi, 

I have the 15 day pass and can’t find the customer number to add to the SBB app. There is no number under my birthdate too. 

[NicolasK]

Hi @Samanthayhq 

Thank you for the request

Unfortunately, I can't help you with this communication channel.
We don't have the information. Please contact our hotline directly under the number +41 848 44 66 88. If this does not work, you can use the number +41 51 225 78 00. My colleagues will inform you.

I wish you Happy Holidays.

Best regards
NicolasK

[Syaja]

How did you resolve your issues?

[Cook_327]

Thank you for your help.

Please keep giving us guidance like this and we will be happy customers of yours.