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So how do I find my customer number on my Swiss Pass?

SOLVED
Vijaymahajan370
New Author

Hi all, thanks to this subreddit was able to figure out the best pass for my trip to Switzerland. I want to set it on as a mobile ticket in the app, I have a SBB account but I'm unable to make a Swiss Pass account as it keeps asking for my customer number. As I only have the paper PDF, I don't see a customer number on there. I've tried the numbers that are on there with no luck. I also wanted to reserve some seats on a Golden Pass train, which I don't know if I can do if I don't have the Swiss Pass account.

 
1 ACCEPTED SOLUTION
VlaznimA
Moderator

Hello @Vijaymahajan370 

If you have a provisional SwissPass on paper, the customer number should be noted below the birthday. The customer number is 10 digits in this format: xxx-xxx-xxx-x.
You can also contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) to inquire about your customer number.

Greets, VlaznimA.

View solution in original post

6 REPLIES
raquelfrometaur
New Author

Hello! The same happened to me. The only way to get the customer number is contacting the company by phone?

Thanks in advance.

VlaznimA
Moderator

Hello @Vijaymahajan370 

If you have a provisional SwissPass on paper, the customer number should be noted below the birthday. The customer number is 10 digits in this format: xxx-xxx-xxx-x.
You can also contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) to inquire about your customer number.

Greets, VlaznimA.

Hi, 

I have the 15 day pass and can’t find the customer number to add to the SBB app. There is no number under my birthdate too. 

Hi @Samanthayhq 

Thank you for the request

Unfortunately, I can't help you with this communication channel.
We don't have the information. Please contact our hotline directly under the number +41 848 44 66 88. If this does not work, you can use the number +41 51 225 78 00. My colleagues will inform you.

I wish you Happy Holidays.

Best regards
NicolasK

How did you resolve your issues?

Thank you for your help.

Please keep giving us guidance like this and we will be happy customers of yours.