Seat Reservation purchased but not able to choose the seat????

[Tukino]

I just bought the seat reservation using SBB Mobile, but the apps did not allow me to choose the seat, and just assigned me with the seat numbers.

What's the point of buying the reserved seat if cannot choose???

Our tickets from Wengen to Zurich for 22nd June, 09.33 depart from Wengen.

Please advise if we cannot change the seat reservation?

Thanks

[SandraI]

Hi @Tukino 

It's not possible to choose a specific seat online.

According to the conditions which are displayed during the order process, seat reservations may not be exchanged or refunded.

If you have any further queries, please contact the customer service directly: 
https://www.sbb.ch/en/meta/contacts/praise-and-criticism.html

Kind regards
SandraI