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Back End tour

SBB mobile app : how to buy a simple ticket??

Rafael_Saraiva
New Member
0 Likes

I just downloaded SBB Mobile app, as it seems there are "supersaver" tickets in there. Well i enter the app and there NO SINGLE BUTTON saying ""SEARCH tickets""!   There is a big red round button saying START, but thats for bus nearby... after some time of stress i find that u have to enter the button "Timetable" to search for tickets.  Guys, this is not very clear!  Switzerland needs urgently to become more technological, more user friendly, UX, you know?  Have a look on the Dutch train website www.ns.nl  and get inspired.  For god sake, make it easy, Clear, and Friendly!  Technologically focused!  Thank U!

Re: SBB mobile app : how to buy a simple ticket??

LauraV
Moderator
0 Likes

Hi @Rafael_Saraiva 

Thank you for your feedback. Please excuse that the app has brought you some difficulties. 

 I will transmit your feedback to the responsible people. 

I wish you a pleasant day

Greetings Laura