Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

SBB mobile app : how to buy a simple ticket??

Rafael_Saraiva
New Member

I just downloaded SBB Mobile app, as it seems there are "supersaver" tickets in there. Well i enter the app and there NO SINGLE BUTTON saying ""SEARCH tickets""!   There is a big red round button saying START, but thats for bus nearby... after some time of stress i find that u have to enter the button "Timetable" to search for tickets.  Guys, this is not very clear!  Switzerland needs urgently to become more technological, more user friendly, UX, you know?  Have a look on the Dutch train website www.ns.nl  and get inspired.  For god sake, make it easy, Clear, and Friendly!  Technologically focused!  Thank U!

1 REPLY
LauraV
Traveller (platinum)

Hi @Rafael_Saraiva 

Thank you for your feedback. Please excuse that the app has brought you some difficulties. 

 I will transmit your feedback to the responsible people. 

I wish you a pleasant day

Greetings Laura