Thank you for your detailed mail and the interesting feedback and input. I'm responsible for customer support in the SBB Mobile team, and in the business team I'm the interface between end customers, support departments and the development team.
Briefly, a few more facts about SBB Mobile.
SBB's strongest sales channel with 270,000 tickets sold per day
12 million downloads (all time)
3.5 million active users per month
2 million timetable queries per day
80,000 times per day the SwissPass is presented digitally with the app.
1.5 million subscriptions for the push service in case of disruptions in rail traffic
About your inputs:
Connectivity between swisspass and SBB app:
For the GA (whole area of validity) we can't do a comparison yet (except for EasyRide - there an error message appears and check-in is not possible). However, this is an important topic for us according to the current tasks.
When buying tickets in the tariff association (with an existing subscription), you will receive the connection ticket to the existing zones on your subscription in the second place (if available) in the ticket options.
We work with the "from-price-system", so we can also show savings prices per connection. In addition, we do not know if users who are not logged in have a discount card that is not referenced on the SwissPass.
Visualization of map of zones in the application.
This is a very complex issue due to the variety of fare associations in Switzerland. We always weigh up the cost and benefit of new features. How can we offer an improvement to as many users as possible with as little effort as possible? This would certainly be an improvement for some of them, but it would require a lot of effort on our part. However, this idea is in our backlog for processing in the future.
Options that take you out of the application
We want to keep the app as lean and simple as possible. This information is already prepared in a central place, adjustments do not have to be made several times. In addition, the up-to-dateness is also ensured if adjustments only have to be made on the website and not still in the app.
I hope that I was able to provide you with some answers. In general, we always focus on the "needs" of the majority of users, knowing that we may not be able to implement some of the desired functions of minorities, or only later.
I wish you continued good travels with SBB Mobile.
Carlo (Carlo_CSM in the community)
Team SBB Mobile