Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
s10 and S50 service is absolutely unreliable, for people taking the train to an airport the service MUST be improved, no way train get cancelled (16.05.2022 train 8:06 Lugano - Malpensa T1) or delayed (today 09:06 Lugano to MXP T1).
Thank you for your feedback. You can submit suggestions for improvement on our contact page via customer service. Afterwards, we will review your concern and look for a suitable solution.
Thank you for your understanding and have a nice day.