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I bought 2 super saver tickets (order numbers 226704305, 226706309). I live in Russia and had planned aatrip in April. Due to current COVID 19 situation and restriction imposed on international travel by both RF and Swiss authorities, I have to cancel my trip.
I have raised a request few weeks ago for tickets refund but have not heard anything yet. In total, i paid CHF 79.40 Will you be able to advise how long will it take to process the refund?
Check your account to see if the ticket has already been refunded. We stopped sending a cancellation confirmation a few months ago.
Otherwise, please contact our contact center on 0800 44 66 88 (0.08/min).
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