Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Refund of purchases ticket (5 min ago)

orsingerfamily
New Member
‎13.07.2022 11:37

How can I get a wrongly purchased ticket refunded?

I bought a ticket on my iPhone, which I intended to buy for my mother, but forgot to put her details. 
I want to cancel my ticket (which I don’t need ) and buy a new ticket for her, however on my iPhone, inserting her details …. and then send it to her via sms. 

0 Likes
1 REPLY
FatimaH
Moderator
‎14.07.2022 12:18

Hello @orsingerfamily 

Thank you for your query.

You can find all the information here: https://www.sbb.ch/en/help-and-contact/refunds-compensation/ticket-refunds.html

I wish you a nice day.

Kind regards,
FatimaH

0 Likes

Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

Clients help each other:
The SBB Community is the digital center for questions about the railway and everything in connection with it.

Social Media

The company