Refund not transfer yet

[Pavpav]

I do my refund for swiss travel ps on Sept 12 7am and receive confirmation toward email but until now, i didn’t get my money transfered to my bank account. How long i should wait till i get my money back ? 

[NicolasK]

Hi @Pavpav 

Thank you for your request.

Depending on the bank. This can take between 7 and 14 days. For this reason, we recommend that you always wait for the final bank statement.

I wish you an nice day.

Best regards
NicolasK