Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour

Refresh login error/Session expired error

amirhomme
New Author

20181216_212115.jpg

For some reason I keep getting this error even after I logged in. This makes the app useless. I've already reinstalled the app but it didn't help. What should I do? 

4 REPLIES
ManuelaPf
Pendler/in

Hallo @amirhomme

Looks like the keystore is not working correctly on the device and therefore the tokens are not stored. Therefore I recommend you to log in again after some time. This is probably due to the installed OS. There is nothing we can do here. 

Kind regards
ManuelaPf

I've never seen this error before the last sbb app update. Now i see this frequently, especially when i'm on the train and therefore offline. For personal reasons, i enjoy being offline when traveling. This is really a showstopper issue. Meanwhile, i'll buy my tickets on the vending machines like in the old days. Dear SBB - thanks for looking into this issue!

Same Problem here - verified on multiple devices:

  • Turn on airplane mode
  • Open SBB App (Preview / Normal)
  • Error SPC-10001 is displayed, no way to exit popup
  • Popup goes away when connected to internet

-> People without internet cannot show their purchased tickets to the conductor!!

Screenshot_20201004_134521_ch.sbb.mobile.android.preview.jpg

 

 

 

Hello @blue1 

Thank you for your query.

In this case please contact directly the specialists at ticketshop@sbb.ch.

I wish you a nice day.

Kind regards, AferditaS